Quality and Satisfaction
Today, Luxire shirts are probably the best made in the world. Each process followed is the best known, each item and trim are among the best available in the market.
Craftsmanship: Traditional method of shirt making. Each shirt starts with a paper pattern, cut by hand, sewn on single needle machines and hand finished.
Fabric: The very best fabrics, all 100% cotton, primarily from European mills.
Interlining: Wendler of Germany, the best interlinings in the world. We have also developed some custom interlinings that are used on some of our shirts that require the special look or feel
Threads: Guetermann of Germany, among the best in the world
Buttons: Tall mother-of-pearl made of Australian Shell, among the best in the world
Shrinkage: We prewash the fabric before before making. All fabrics at Luxire are washed and carefully ironed before carving it into your shirt. Some fabrics, like Oxford, shrink more than others. These are washed, dried and ironed 2-3 times before stitching. This reduces the probability of shrinkage. Some fabrics may still shrink upto 2%.
Composition: Data on fabric composition mentioned on our website is provided by the manufacturer or dealer of the fabric we buy from. Though utmost care is taken for the accuracy of the data, there may sometimes be small differences in the fabric composition info.
Knitted fabrics tend to expand on usage. Thus, the international accepted tolerance level for knits is 5%. Pique fabrics can expand even more.
We cut and make the garment exactly as ordered and also try and keep the fabric behavior in mind. Still, a 5-7% difference in size can be expected at different stages of usage during the day.
We are proud of each shirt we bring you. Your satisfaction is of utmost importance to us. If at any point of time you feel unsatisfied about your purchase from Luxire.com, contact us and we will set it right for you.
QA Process: All style and measurement aspects for each garment are checked by the QA team before being dispatched. We check each and every aspect of each and every garment before shipping it to you. Our internal tolerance for measurements is zero. Due to various factors, garments measurements may differ slightly. Hence, do expect a variation of +/- 0.25" or 6.35mm for every measurement.
During wash and wear cycles, some garments can shrink or expand slightly. We wash and iron the fabric to stabilize its performance. Though rare, a change of upto 2% can sometimes be expected for woven garments. Knitted garments can expand 5% or more. These are within the global tolerance norms for the garment industry.
For garments made incorrectly: We take utmost care to make the items to your specifications. In case you are not happy with the garment, we will alter/remake the same for you, free of cost. Just ship the item back to us at the factory address below. We will do the alteration/remake and ship it back to you.
For garments made as per your specifications: In case you are not happy with the garment even though the style and measurements were as per your specifications, we will alter/remake the garment for you, you are required to pay the cost of alteration and return shipping cost. You will be required to pay for shipping, which is $20 per garment. Just ship the item back to us at the factory address below.
The process for alteration or remake is described below:
1. Alteration: The customer is required to send the garment to us for alteration. Free alteration is done to make the garment as close to the original order as can be done.
Paid alteration is done to make any other changes beyond the original order and to the extent possible to be done on the original garment.
2. Remake: Remake is done to replace a garment originally made if it cannot be altered. Free remake is done if the garment was made significantly different than ordered, taking into account factors like error margin and shrinkage/expansion.
If the customer would like a garment remade but would still retain the older garment, a discount is offered on the original price of the garment. The discount is based on the issue with the original garment and is offered at the discretion of Luxire.
Free/discounted remakes are generally done to make the garment as originally ordered. So that the process is not misused, we do not allow any deviations from the original order - both in styling or measurements, unless mutually agreed.
The address to send is below. We recommend this service as we have subsidized the cost of our Fedex/DHL return shipping, resulting in a faster and reliable service.
Attn: Roshan Swamy
Avacci Telagio Pvt Ltd
No. 91, 11th Main, Hongasandra,
Begur Main Road, Bangalore 560068
1. Collars and cuffs are lined and fused using a soft, brushed cotton interlining. Unfused collars are made on request.
Button-down shirts are made using a soft unfused interlining. Classic Oxford button-downs are made unlined.
2. Pleats: No pleats at the back are added by default
3. Darts: No darts are added by default
4. Gauntlet buttons: By default, gauntlets are buttoned except on French cuffs where they are unbuttoned.
5. Cuff and pocket are rounded in shape. Mitered, square, notched or any other shape can be requested.
6. Yoke is made using a two-piece fabric, joined at a bias. Also called split-yoke.